Support

Having a problem or have an idea? Write to info@veresimo.com. Include your phone model and the Veresimo version shown at the bottom of Settings and we can help faster.

Backups and new phones

How do I back up my book?

Veresimo makes an automatic backup on your phone every day and keeps the last 14 days. If you lose the phone, those backups are lost too, so once a week use Settings → Backup → Export backup to send a copy to yourself on WhatsApp or save it to Drive or iCloud. You can add a password; if you forget it, that backup cannot be opened.

How do I move to a new phone?

1. On the old phone tap Settings → Backup → I'm changing phones. Your book, receipt photos and logo are packed into one file.
2. Send the file to yourself or save it to Drive or iCloud.
3. Install Veresimo on the new phone and choose the file with Settings → Backup → Restore from backup.

Restoring only adds missing records; nothing in your book is deleted.

Can I bring back a customer I deleted by mistake?

Yes, within 14 days. In Settings → Backup → Automatic backups, pick a day before you deleted them; Veresimo asks whether the deleted contact should come back.

Veresimo Pro

What is in Pro?

VAT and Z reports, stock and barcodes, bank, cheques and promissory notes, staff, instalments and currency accounts, voice entry, receipt and invoice scanning, reports, bulk reminders, statements with your logo and price quotes. The credit book, reminders, statements, daily cash and backups are always free.

How do I cancel my subscription?

Subscriptions are managed in the store: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions. After cancelling, Pro stays on until the end of the period. For refunds, contact Apple or Google.

I changed phones and Pro shows as off.

Tap Settings → Veresimo Pro → Restore purchases. Make sure you are signed in with the Apple or Google account you subscribed with.

Using the app

Which languages does voice entry understand?

It listens in the app's language: Turkish or English. For example: "Put 350 lira on Ahmet's tab", "Mehmet paid 200", "Electricity bill 480 expense". Nothing is saved until you confirm.

How do I scan an invoice or receipt?

Tap the scan icon at the top of the Ledger, then take a photo or choose one from your gallery. The seller, tax number, amount, VAT and payment method are read; if the seller is not in your book, a new account is created. A till receipt counts as paid; for an invoice you are asked for a due date. Scanning reads Turkish documents.

How do I change the app's language?

In Settings → Language · Dil, choose Türkçe, English or Phone setting. The app restarts for a moment.

Can I lock my book?

Yes: Settings → App lock. Face ID, Touch ID or your phone passcode is asked when the app opens and after it has been closed for more than a minute.

Privacy

Your book stays on your phone and never reaches us. Details are in the Privacy Policy; the rules are in the Terms of Use.